Managing insurance policies, claims, renewals, and customer data can be complex without a proper system. Odoo Advanced Insurance Management System helps simplify and centralize all these processes in one platform. Whether you're running a full-scale insurance company or offering insurance services as part of a larger business, this guide will show you how to set up and use the key features effectively.
1. Insurance Dashboard
The Insurance Dashboard is your main control center. It shows you everything you need in one place. You are able to see all your leads, customers, claims, and invoices without having to switch screens or search manually.
Thanks to strong filters, you are able to cut the data down by agent, customer, or date. You will also have visual charts that enable you to comprehend your business better. These are:
- Policy types breakdown
- Claim status summary
- Revenue tracking
- Top-performing policies
- Agent performance
This dashboard enables managers to make fast decisions and allows agents to see their daily progress clearly.
2. Insurance Website Request
Make it easy for your customers to request insurance policies online. With this feature, they don't need to create an account or log in. They fill out a request form on your website.
Once the form is submitted:
- A lead is created in your CRM
- Your sales team is notified
- The lead can be followed up on immediately
This not only saves time but also increases the chances of converting website visitors into customers.
3. Insurance Policy and Process Management
Once you receive a request, Odoo helps you manage the full policy lifecycle from one place:
- Convert the lead into a policy quotation
- Send the quote to the customer
- Get confirmation and activate the policy
- Track all stages in the CRM pipeline
You can also add notes, attach files, and chat with the customer from within the system. This gives full control over every step.
4. Insurance Installments Flow
Most insurance policies are paid in monthly or quarterly installments. Odoo makes it really easy to handle this.
After confirming a policy:
- Click a single button to generate the installment schedule
- Invoices automatically get generated
- You can view which installments are paid and which ones are pending
This decreases labor and assists you in monitoring payments in real-time.
5. Insurance Due Reminders
Missed payments can lead to policy cancellations. To avoid this, Odoo has a smart reminder system.
You can set:
- Due dates for each payment
- Grace periods prior to cancellation
- Automatic email reminders of pending or past-due payments
The system reminds customers and minimizes the likelihood of delayed payments.
6. Policy Renewal Request
When a customer policy expires, they can request a renewal online, without the need to visit your office or call your support team.
Here's how it works:
- Customer submits a renewal form on your website
- A new lead is created in your CRM
- Your sales team can contact them and continue the renewal process
This helps retain customers and makes renewals fast and easy.
7. Insurance Configuration
Every insurance business has its own rules and processes. That's why Odoo allows full customization.
You can set up:
- Policy types and categories (e.g., Life, Health, Vehicle)
- Tags to organize policies
- Terms and conditions
- Claim reasons (e.g., accident, theft, medical emergency)
- Nominee roles and relationships
- Refund rules for policy cancellations
- Automatic reminders for renewals and installment due dates
You can even attach surveys to get customer feedback or collect extra information.
8. Insurance Policy Portal for Clients
Provide your customers with access to their insurance dashboard. They can:
- See policy information
- Check the status of the installment
- Renewal requests submission
- Claims tracking
- Archive or unarchive previous policies
This saves customer support calls and enhances the overall customer experience.
9. Insurance Agent Commission Flow
Agents play a key role in selling policies. Odoo makes it easy to manage its commissions.
When a policy is sold:
- The system calculates the agent's commission automatically
- A bill is generated for the commission amount
- Payment status is tracked in the system
You can also create rules for how much commission is paid based on policy type or other factors.
10. Insurance Agent Commission Portal
Just like customers, agents get their portal.
They can:
- See which policies they are handling
- Check how much commission they've earned
- View which payments are pending or completed
- Use filters to track their monthly or yearly performance
This builds trust and motivates agents to perform better.
11. Insurance Claim Website Request
Customers can also file claims online without visiting your office.
They just:
- Select their policy from a list
- Enter the claim reason
- Upload any necessary documents or photographs
After submitting, a record of the claim is registered in the system and allocated to your team for examination.
12. Insurance Claim Tracking
Customers don't like waiting without updates. With Odoo, they can track their claim status anytime.
They enter their policy number on your website and see:
- Claim status (e.g., Submitted, Under Review, Approved, Rejected)
- Updates or messages from your team
This keeps your customers informed and happy.
13. Insurance Reports
Reports are essential to know how your business performs. Odoo has a range of ready-to-use reports:
You can view:
- Number of policies by type and category
- Installment collection reports
- Success and rejection rate of claims
- Agent performance reports
- Customer policy history
You can export the reports as PDF or Excel and use them for meetings, audits, or planning.
Conclusion
If you want to install a robust and user-friendly insurance management system, Odoo is a suitable option. It provides you with all the functionalities you require in one platform to administer policies, claims, payments, and customer requests.
At Devintellecs, we've developed an Advanced Insurance Management app that you can use as is and find on the Odoo App Store. It's meant to save your time, minimize manual efforts, and make your team work more efficiently. If you're a small agency or an emerging insurance company, this app can make your work faster and smoother. Check the Odoo App Store today and give it a try!
